https://www.relayhealth.com/specific/hco/onlineServices/services.aspx#eScript
Our Services
Please click on the following features to view our services information:
Results Distribution Service
Results Distribution Service advances the realization of a truly connected healthcare environment of consistent actionable data sharing regardless of specialty and setting. This ultimately nets increased revenue and patient satisfaction, while optimizing efficiency. Connected healthcare is achievable through components that interconnect technologies supporting vital information flow, clinicians and patients across the continuum of care. Through RDS, physicians are connected to the hospitals providing patients with access to the most current results. Accessibility of the latest results means that doctors can immediately make diagnostic and treatment decisions that positively influence the patient’s care and outcomes.
Hospital Benefits
- Increases physician satisfaction resulting in better relations
- Powers outpatient revenue stream by supporting the efficient delivery of results and reports from ancillary departments
- Reduces staff time and paper, postage, faxing and mailing costs
- Offers one easy to install and maintain standard interface for results with all mapping managed by RelayHealth. This minimizes IT investment and ongoing maintenance by removing the burden on staff to manage multiple interfaces with multiple EMR vendors and medical practices
- Promotes the use of Personal Health Records (populated with results) to patients
- Generates audit trail of results delivery for better management
webVisit®
The industry's leading payor-reimbursed online medical consultation platform, the webVisit is designed for your patients who are experiencing non-urgent symptoms. The webVisit guides patients through an interactive interview, builds a succinct message that's relayed to you, and arms you with an array of tools to efficiently reply to the patient.
With the RelayHealth webVisit you can:
- Provide more than 100 clinically reviewed interactive patient interviews
- Build concise, structured clinical notes
- Pre-empt non-essential office visits, optimizing your in-office schedule
- Supply a rich library of templated treatment options and online patient resources
- Automate charging and collections
- Secure reimbursement from a growing list of payors
- Enjoy integrated eScript e-prescribing and renewal authorization service
- Produce chart-ready documentation
- Integrate and support existing nurse triage protocols and office workflows
The Online Office: Appointments, Lab Results, and More
RelayHealth streamlines common patient communications like appointment, refill, and referral requests, lab results, and appointment reminders. Easily customized automatic message routing lets you direct inquiries to the most appropriate staff member to further streamline workflow.
Appointments
With RelayHealth, you can:
With RelayHealth, you can:
- Enable patients to request or cancel appointments online—reducing phone traffic and telephone tag
- Capture patient information and coverage updates prior to the office visit
- Transmit patient pre-visit instructions and relevant educational materials
- Automate appointment reminders and confirmations
Labs
With RelayHealth, you can:
With RelayHealth, you can:
- Free up phone lines
- Save staff time
- Eliminate mailing costs
- Improve customer service with quick delivery of results
- Deliver educational information and Web links along with results
- Provide an efficient channel for non-urgent patient questions
Prescription Refills/Renewals
With RelayHealth, you can:
With RelayHealth, you can:
- Approve renewal requests with one click
- Route pre-authorized refills directly to the pharmacy
- Eliminate pharmacy call-ins and call-backs
- Transmit renewals to patient's pharmacy instantly
- Reduce prescription errors
- Automatically check formulary and interactions
Insurance/Billing Questions
With RelayHealth, you can:
- Reduce phone traffic
- Capture inquiries precisely
- Respond quickly and efficiently
eScriptSM — True Electronic Prescribing
RelayHealth eScript electronic prescription service helps streamline prescription writing and refill authorizations. Using RelayHealth, your office can instantly transmit new prescriptions and renewals to virtually any pharmacy in the U.S. Automatically screen for drug interactions, reduce pharmacy call-backs by checking formulary compliance prior to submission, and dramatically reduce time spent feeding fax machines.
RelayHealth eScript enables you to:
- Process renewal requests in one queue
- Approve renewal requests with one click
- Transmit renewal requests and authorizations electronically to virtually any pharmacy
- Reduce time phoning and faxing the pharmacy
- Improve patient safety through automatic interaction checking
- Increase patient satisfaction and outcomes by involving the patient in the process
- Minimize prescription errors
Personal Health Record
The RelayHealth Personal Health Record (PHR) allows you, your staff, and your patients to view, update, correct, and share the patient's medical information. Mistakes can be eliminated and collaboration can be enhanced when everyone is viewing and adding to the same record. The RelayHealth PHR is part of a complete healthcare communications service. That means that the PHR is automatically presented and updated as care is being provided, for instance, all eScripts are added to the patient's medication record. Patients can also upload files such as personal documentation or other scanned lab results. Your practice can access PHR information when you respond to patient messages, or create eScripts, referrals, and appointment requests.
Patient PreVisit
Your patients can update their medical history via an online questionnaire in advance of their office visit. This will save patients time in the waiting room, and it will save your staff time from having to input the data. The PreVisit information is automatically stored in the patient's RelayHealth Personal Health Record including:
- Review of Systems
- Family Health History
- Medication History
- Contact information
- Immunization records
- Names of previous physicians
- Other health consideration notes
Interoperability Solution
Our proven Interoperability Solution, which combines powerful Interoperability Toolkit technology with seasoned Professional Services expertise, enables seamless data sharing between the RelayHealth service and any commercial or custom-built EHR.
Implementing RelayHealth now is the surest way to strengthen your healthcare IT investment and realize the full benefit of online communication — whether your EHR went live one month ago, or is scheduled to launch one year from now.
With the RelayHealth Interoperability Solution you can:
- Fully integrate RelayHealth with leading EHR and PMS vendor solutions
- Import, link, and store RelayHealth messages in patients' electronic health record
- Access RelayHealth and EHR/PMS through a single sign-in
- Leverage industry-standard protocols like HL7
- Minimize integration effort and expense
- Benefit from learnings gleaned from successful customer deployments
Phone Message
The Phone Message feature offers a convenient, secure, and efficient way to record and route phone messages within the medical practice, or between the call center and the medical practice. Whether a receptionist, a call center agent or other administrative staff answers the phones, you can establish an efficient workflow, increase productivity and reduce paperwork. Like other messages in RelayHealth, the phone message can be routed to the most appropriate person or group of people, tracked through completion, and batch printed for easy filing.
If your practice would like to streamline message taking, message delivery, responding to patients, and documentation, the phone message feature will help you achieve these goals.
Practice Web Site
Through RelayHealth, you'll enjoy an automatically generated, customizable practice Web site. You can customize your RelayHealth Web site with your photograph, list of qualifications, links to online healthcare resources you recommend, Self Care articles, and more.
Advanced Group Workflow Features
RelayHealth enables your medical office to collaborate effectively and efficiently with customizable message routing rules, role-based permissions, and other sophisticated workflow features. Tailor RelayHealth to the unique workflow needs of your practice—large or small—in support of key activities like group coverage and triage.
RelayHealth can help:
- Streamline and simplify business processes
- Enhance efficiency by eliminating unnecessary routing steps
- Improve customer service
- Customize the services offered by practice or individual provider
- Maintain flexibility—adjust the RelayHealth service to changing practice needs
- Route messages directly to the responsible staff member
- Enable clinical team members to respond on physician's behalf
- Support group coverage models
- Ensure complete audit trail
Secure Colleague Messaging and E-Referrals
Secure colleague-to-colleague messaging enables your office to quickly and securely transmit referrals and communicate with other members of your care team efficiently and securely. Transmit referrals efficiently via secure message or fax—an optional RelayHealth guest account is made available to the consulting physician for quick, secure response.
With RelayHealth Secure Messaging you can:
- Streamline referrals
- Consolidate contact information
- Minimize phone tag
- Ensure security
- Automatically document communications
Broadcast Tools and Patient Education Resources
Electronically transmit preventive care reminders and patient education newsletters, which you can easily customize for maximum impact, to targeted patient groups. Through RelayHealth, your patients also enjoy access to an extensive Self Care Library, containing medically reviewed content on thousands of healthcare topics.
Integrated Charging and Collections
RelayHealth enables you to charge patients for webVisits and other clinical services—if you wish—and serves as a clearinghouse for fees associated with patient messages. A growing list of major healthcare payors reimburse for RelayHealth webVisits. On your behalf, we'll handle collections, as well as eligibility and claims, for reimbursing health plans.
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